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QSO-310 Module 3 Assignment_Mgmt of Services

QSO-310 Module 3 Assignment_Mgmt of Services

Q Multiple Choice Questions (New Service Development) Select the best answer. The quiz includes two bonus questions. 1. Which of the following is not a characteristic of a production-line approach to providing a service? 2. One advantage of reduced divergence is:3. Service processes can be classified according to each of the following, except4. Which one of the following is not an example of a high customer contact service?5. The term "customer contact" refers to

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.d. High employee autonomy in task execution 2.b. Greaterefficiency3.a. Thedegree of customer satisfaction 4.a. Dry cleaning 5.d. The physical presence of the customer in the system